Behaviour & Aggression

Course Content:
This interactive course equips staff with practical techniques to manage behaviours of concern, enhancing resilience in the workplace. It focuses on protecting both staff and clients by reducing the frequency, intensity, and duration of challenging behaviours, leading to safer, more positive outcomes for all.

Key Takeaways:

• Articulate the behaviour that concerns and what is the risk of happening as a result of this behaviour
• Examine the context for understanding the possible reasons for the behaviour and explore positive behaviour support solutions
• Identify triggers of the behaviour and methods to prevent the triggers from occurring
• Recognition of early warning signs and planning interventions to aid de-escalation
• Planning and practicing interventions for high intensity behaviour
• Minimising harm in the event of physical/non-physical risk to health behaviour
• Consolidating the knowledge above into a coherent behaviour support plan
• Completing ABC charts and incident reports, the benefits.
• Recovery from such events, aiding your staff in bouncing back

Course Criteria:
Duration: 1 Day
Number of Participants: 20 per instructor
Certification: HealthCo Certificate. NMBI & IASW accredited
Eligibility: The course is delivered in English & involves some practical elements
Assessment: Multiple Choice Questions

Course Content

This interactive three-day course equips participants with the knowledge, practical skills, and teaching techniques required to deliver Behaviour of Concern training within their own organisation. Focusing on prevention, de-escalation, disengagement skills, and best practice, the programme supports safe, consistent, and person-centred responses to behaviours of concern.

Key Takeaways:
Participants will develop the confidence to recognise, prevent, and respond appropriately to behaviours of concern, while also learning how to deliver this training effectively to staff teams. The course promotes high standards of practice and helps organisations build internal training capacity.

Course Criteria:

Course Details:
HealthCo delivers the most comprehensive service available through our Professional Management of Aggression and Violence (PMAV) program. It is designed to equip staff with the prerequisite knowledge and skills enabling them to work safely where there is a risk of violence and aggression.
Our PMAV tutors are Registered Psychiatric Nurses and all have a QQI level 8 degree qualification in the professional management of aggression and violence from Dundalk Institute of Technology. This means that their teaching is evidence based, comprehensive and adaptable to the risk posed.

Course Content:

• Context of aggression experienced in the workplace
• Understanding & Classification of violence and aggression
• Professional, legal, ethical and organisational dimensions
• Teamwork/Lone working
• Documentation and reporting of occurrences
• Non-physical de-escalation of aggression
• Recognition and assessment of behaviour escalation & threats
• Self-awareness, attitudes and beliefs
• Physical components of de-escalation
• Dynamic risk assessment
• Disengagement techniques
• Safely dealing with bites, punches and kicks
• Safely release from clothes, hair & neck grabs
• Safely release from bear hugs front and rear
• Weapon awareness
• Supportive movement of persons
• Physical containment (Level 1, 2 & 3)
• Recovery after aggressive incidents
• Post-occurrence reviews for client, staff and organisation
• WorkPositive
• My MindCare

Course Details:
Safeguarding Ireland encourages an organisational and societal culture which promotes the rights of vulnerable adults and it insists on zero tolerance for abuse. Every organisation working with vulnerable adults needs to be aware of its responsibilities regards preventing and responding to abuse. Through this course we will help your staff to recognise, prevent and deal with exploitation and abuse effectively.

Course Content:

• A background to abuse and the scope of the problem
• Terminology – Abuse; Safeguarding; Vulnerable Adult; Designated Liaison Officer
• Recognising types of abuse
• Physical Abuse
• Psychological Abuse
• Financial Abuse
• Sexual Abuse
• Neglect
• Discrimination
• Self-Neglect
• How to facilitate a disclosure of abuse and protecting confidentiality
• The importance of reporting and who to report safeguarding concerns to
• Support services available to aid organisations in the response to safeguarding concerns
• Case Studies & Questions

Course Criteria:
Duration: 3 hours
Number of Participants: up to 20 per session
Certification: HealthCo certificate
Eligibility: The course is delivered in English.
Assessment: No Assessment

Course Content:
In Ireland today, mental health issues still carry an element of stigma which, unfortunately, is even more pronounced in the workplace. This can cause individuals to feel very isolated and fearful for their jobs and future, thereby adding further stress to an already difficult situation. It is only by carefully and sensitively discussing mental health in a safe and open manner that we can change perceptions and encourage individuals to get the help they need.
This half day workshop covers Adrian’s personal journey with depression and anxiety, offering insights into coping, resilience and performance.

Course Criteria:
Duration: Half-day
Number of Participants: up to 25 recommended
Certification: HealthCo Certificate
Eligibility: The course is delivered in English
Assessment: None